Frequently Asked Questions

How do I find my teams store on the site:

New links have been issued as of 5/16/2026 for all teams stores. If you have a link that is no longer working you will need to reach out to your teams P.O.C. for the new link or you can email us and we can provide you with your team link.

Please send all inquiries to: Info@concretepond.com.

How can I get a Team Store for my team?

Simply send us an email with your contact phone number and we will reach out to you to explain the process. If you need an updated link to an existing team store please send us an email with team name and we can send you an updated link.

What does a sample Team Store store look like?

All of our Team Stores have a lock feature so only members of your club can view your online store. We will be adding a Team Concrete Pond Store soon that will have several items we can add to your Team Store which will show you what your store could look like.

Can our team or club use the team store as a fundraiser?

Yes, once the price for each item is determined your team or club can choose to "mark-up" pricing or keep it at the predetermined price.

What is your turnaround time?

Production time of custom team uniforms can vary widely from 2-8 weeks with most orders taking 4-5 weeks to produce. If you team currently has a team store open there should be more specific information on your team store home page.

Does my order ship to my address or does it ship to the team or club for distribution.

This will be the choice or the team or club. If your shipping fee on your order is $0.00 then the order will be shipping to the team or club for distribution. We also make a note of this on the Home Page of your Team Store.

Do you have an apparel catalog to browse where I can choose different items to add to our team store?

 Yes, you can view our apparel website that has 1,000's of apparel items to choose from. Just make a note of style number and color and we would be happy to add the items to your store. VIEW OUR APPAREL CATALOG.

What is your return policy?

Custom printed or personalized items can not be returned. If you order an undecorated or "stock" item that needs to be returned restocking charges may apply. You can email us requesting a Return Authorization number. Once orders are placed during an open ordering session for your team store your order is considered "in production" and may not be able to be changed/adjusted or cancelled. If possible we can make changes to an order if the store has not closed. Once an order session is "closed" no changes/adjustments or cancellations can be made.
Please use size charts to choose correct size item or email us with any questions before placing your order. We do NOT stock most items; we order them from our different suppliers/manufacturers. If items are not "in stock" at the time of order, orders can take approx. 3 weeks to ship. Cancelled orders are subject to a "restock" fee and return shipping.
If you are issued an RA# and/or are sent a return label, please make sure to have the return package scanned within twenty (20) business days.  No credits or refunds will be issued after this time period. All return items must be in original unwashed condition with original packaging to receive a refund. Once return items are received we will issue a refund within 5-7 business days.
Customer is responsible for return shipping costs. We are not responsible for any lost return items. Return shipments should be sent with tracking and insurance.

Shortages or missing/damaged items.

Please notify us via email within seven (7) days of delivery of your order with any shortages that are not noted on your packing slip or if you have not received a previous email letting you know of any shortages on your order. If any items were damaged during shipment please let us know immediately, no damage claims can be made after seven (7) days of receiving your order. 
When your order ships you will get a tracking email to notify you that your order is on the way. Please let us know within thirty (30) days of your tracking email if you do not receive your package or delivery confirmation.