Where is Concrete Pond located?
Our offices and warehouse is located in Kensington Maryland just outside Washington, D.C.

How do I contact Concrete Pond?
See our "contact us" page or call us at 301.944.4301

How do I know what size jersey, pant or apparel item to order?
Sizing charts can be found on our "sizing chart" page.

What are the specific care instructions for my jersey or apparel items?
All decorated jerseys should ALWAYS be washed before first wear. Machine wash in cold water and hang dry. Any apparel items should be washed according to manufacturers instructions located on tag. These items should also be washed before first wear when allowed by care instructions on tag.

How much is shipping:
Shipping is based on UPS ground shipping and the number of items you purchase. Shipping starts at $10.95 and is based on items ordered. Total shipping cost will be show on ordering screen. 
All orders are shipping via UPS Gound service and a signature may be required. Please make sure if we are shippng to a P.O. box that your location accepts UPS deliveries. Customer is responsible for cost of any returned packages. 
Please note that we ship either UPS Ground or UPS Ground/Sure Post. Sure post packages are sent via UPS and delivered to your local post office and is delivered to your home or business by USPS. 

Can I combine shipping on two orders that were placed separately?
Unfortunately most order that are placed separately are invoice and charged separately so they will also ship separately. From time to time we can combine the shipments but we can NOT refund shipping and handling charges even if you order does ship together as credit card fees and administrative fees have to be taken into consideration. 

How long does it take to get custom jersey made?
Custom jerseys can take as little as three to five working days from the time we have your order, roster and logo. Most orders with logo, names and numbers will take 2-3 weeks. Just email us the details of what you are interested in ordering and we can give you an estimate on price and time. Online team stores orders may take additional time depending on when the open ordering session closes.

How much does it cost to get my jerseys printed and numbered?
Check out out the best deals around on custom printing and numbering in on the "Logos and Printing" page or the "Numbering and Lettering" page.

How do I return a purchase? (Return Policy)
If you have to return an item you have ordered from ConcretePond.com, please email us and type "RETURN" in the subject line. In the body of your email give your reason for return along with your order number. Once your return is approved we will assign you a return authorization number and email instructions on where to send your return. All returns must be made within 7 days from the date the shipment was received, no exceptions. There are no cancellations, returns or exchanges on customized jersey orders, apparel, stock or custom socks. Once a custom jersey or apparel order is placed we can NOT make any changes or adjustments to the order. If a request is made to change, adjust or cancel a custom jersey or apparel order during an "open ordering session" we will do out best to handle any requests but can not guarantee changes or cancellations can be made. Refunds will only be issued is these cases once the final order is complete and delivered to ensure the adjustments could be made. There are also no returns on items designated as a closeout item unless specified. If there is an error on a custom jersey(s) or apparel please contact us with 7 business days and we will either ask you to email us a picture of the incorrect item and/or issue a return label for the unworn/unwashed item(s). PLEASE NOTE: Only unworn/unwashed items can be returned for correction. We do not accept returns, for any reason, on item that has been worn or washed. Shipping on return items will be paid by the customer and restocking charges may apply unless prior approval has been optained. We generally sell to teams and organizations and order items as needed from manufacturers so restocking charges will apply to most items that need to be returned. Any items that have been decorated with a team logo or are personalized in any way can NOT be returned. PLEASE KNOW YOUR SIZE BEFORE ORDERING!
If you do not recieve your shipment please notify us within 120 days as we will NOT be able to track any packages after 120 days, even with a tracking number, as they will no longer be traceable by UPS.

What size should I order:
If possible you should try on a jersey or sock made by the same manufacturer before ordering. We do have size charts on our site to use as a guide as well. You can always call and we can help with choosing the proper size. For goalies ordering Athletic Knit jerseys, AK makes a "modified" Goal Cut jersey. Please refer to the standard AK jersey size chart as these "modified" goal cut jerseys match the chest size of the cut regular jerseys with the sleeves shorted to allow a wider opening for larger equipment.

Does Concrete Pond sponsor teams?
Yes, Concrete Pond does sponsor hockey teams. If you are interested in applying for sponsorship please email your team resume to us via the "contact us" section of our site. If you are a new team interested in sponsorship check out our jersey sponsorship deal.

What type of artwork do you need to produce my logos or jerseys?
Vector artwork if preferred (.eps or .pdf with fonts converted to outlines). Art charges may apply to logos/jerseys designs that require more than 1/2 hour to complete. Sublimated jersey orders require a final proof before production can begin. This can take as little as 1 business day and as long as two weeks depending on the time of year the order is submitted. Once an invoice is approved and work has begun on completing production proofs customer is responsible for art charges ($90.00 per hour) should an order need to be cancelled. If actual pre-production proofs are required you will be notified of estimated cost before production begins on your samples. Pre-production sample costs depends on the specific order.

Can I pay with a check or money order?
Checks or money orders are accepted. Please make payable to Concrete Pond Sports and send to address below. Orders will be processed once payment is received and your check has cleared. Price quotes for team orders are based on payment by check or money order and reflect a 3% discount. Team orders can be paid by visa or mc but do NOT receive the discouted price. Induvidual orders (non-bulk orders) will not receive a 3% discount. We charge a $50.00 fee for any check that is returned to us due to NSF.
Please call or email us with your order so we can provide you with an itemized invoice for approval.



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